Help Central

It's so frustrating when the computer says NO. But don't worry. We are here to help you out.


Watch This Short Video "How to get the most out of your work with Customs Manager Ltd."

Initially, we would invite you to watch this short video explaining how to access our services and make the most of your time with Customs Manager Ltd.t it. 

If you cannot get the information you require, you may consult the FAQs here.


How do I subscribe to the PREMIUM subscription plan?

We provide all the tools that globally growing businesses needs to save you time and ensure you excel in compliance, never missing any update or the law change. Relax, we've got you covered. And it's bespoke for your business. To subscribe to this business, simply follow these steps: 1. Log-Into your account. 2. Visit (Or hover over "Get Support" and then "On-Going Support". 3. Select the Premium Plan 4. Provide information and payment details and subscibe.

The password reset message has not come through...

Please follow these simple steps:

  1. Check your spam folder, if necessary whitelist the e-mail sender.
  2. If it still has not arrived, check if you cooperate IT system quarantined the e-mail. If so, release it to view it.
  3. If this is not the case, ask cooperate IT to whitelist the domain "". Please note that cannot fail DMARC.

How can I cancel my subscription?

We are sad that you are considering this, please don't go :-) Instead, tell us how we can improve and add more value to make you stay. Drop a message in the chat and we will get back you. If you still wish to go ahead, please follow these steps:

  1. Access your account, usually by clicking on the little downward arrow next to your picture on the top right of the screen, if you are using a computer.
  2. Click on "My subscriptions"
  3. Click on "Cancel My subscription"

Can you reset my password?

We are sorry, we cannot. But the good news is - that you can do that yourself. Go to and click on "Log-In on the top right corner. You will then see this pop-up. Click on "Forgot Password?" to receive a link so you can reset it.

How to I log into my account?

Visit and go to the top right corner. You will find the words "Log-In". Click on this and then a pop-up will show up prompting you to enter your username and password. Once you have entered this, and confirmed this, you are signed- in and can use the services.

Still need support? Use the chat function to get help.