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E-mail and Call Support When Needed

Get ready for a hassle-free experience with our guidance and support! Say goodbye to the frustration of getting vague answers from officials and hello to clear and concise solutions. Discover how our expertise can help you navigate the complexities of customs and export control issues and minimise their impact on your business. Get on-demand access to top-notch business support whenever you need it! Get all your import, export, and customs-related queries and worries resolved with ease through our exclusive single point of contact. Experience the convenience of our top-notch service! Reach out to us via email or phone for any non-urgent inquiries and we'll be happy to assist you. Experience the convenience of being directed to the right information, improving your understanding of procedures, and getting answers to your questions with our exceptional service.

How It Works

Step By Step

1. Email or Call Us

Contact us today by email or phone to receive exceptional customer service and prompt assistance with your inquiries. Don't hesitate, to reach out to us!

Don't let confusing legislative changes hold you back - our team is here to help you understand and navigate them with ease. Discover how our helpline can solve the challenges you are facing.

Find out if your current setup is compliant or if a tailored customs process is the solution you need. Experience the best customer service by contacting our hotline for all your inquiries.

2. Get A Response in 24-48 hours

Once you send us your email, our team of import, export, and customs experts led by Arne Mielken will immediately get to work on it. Expect prompt and reliable service every time! Maximise your productivity by eliminating the need to search for answers on your own. Spend more time on high-value work with our solution. Get ready for a fast response! Our team typically responds within 24-48 hours or less. Experience the convenience of our exceptional service for all your general inquiries or when you need a fresh perspective on a complex issue. Don't miss out on the opportunity to have a personalised conversation with our team! If we feel that a phone call would be more beneficial, we'll be sure to reach out to you. See for yourself the immediate benefits -  give us a try!

What You Get

Experience the convenience of having a dedicated technical advisor at your fingertips with our exceptional service. Get the support you need, find the right information, and gain a better understanding of customs and global trade processes and procedures all online. Don't miss out on this opportunity to streamline your business operations and take your success to the next level.

How We Are Different

Unlimited Questions

Unleash your curiosity without any limits! With our service, you can ask as many questions as you want in a year (subject to a fair use policy).

No Levels

Simplify your support with our streamlined approach - no confusing tiers needed! We offer unparalleled assistance that will truly benefit you.No matter how simple or complex your question is, we are here to help you with our exceptional service.

We Don't Look At The Watch

Unlimited access to prompt and efficient query resolution - no daily or monthly time limits! No need to worry about purchasing additional "Top-up" hours or levelling up with our product.

Multi Lingual

Experience the convenience of multilingual communication with our services! We offer expert replies in German, English, French, and Spanish to cater to your diverse needs.


Who could benefit from the Helpline?

Attention customs managers, import, and export experts of small and medium-sized businesses, and their advisors! Welcome to trade associations, too!  Hello Brokers, Customs Agents, Fast Parcel Operators, Software Providers, Indirect Tax Advisors, and Lawyers! You won't want to miss out on this incredibly useful Helpline. You can benefit from our services, no matter is you are an SME or a larger and more complex enterprise.

How To Get It

Two Ways To Get Our Helpline Service

Add it as part of your Trade Intelligence FULL subscription and save 50%. Or buy ouright. Annual Plans Only.

For Clients WITH a subscription to our FULL Trade Intelligence Service.


As a subscriber to the FULL Trade Intelligence Customs & Global Trade Service, you can ADD-ON this service and save 50%.

For Clients WITHOUT a subscription to our FULL Trade Intelligence Service


If you are only interested in getting helpline support, please get purchase your annual subscription here.

Get in touch if you have any questions.

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